Medical FAQ

FAQ - MEDICAL CLAIMS

You can contact GGA to be directed to a healthcare facility appropriate to your situation, preferably within our medical network to ensure quality care and effective cost control.

Your request may still be under review. This can be due to checks relating to your eligibility, benefits or the limits of your cover.

Approval may require additional information or a medical and administrative assessment before a decision can be made.

A request may be declined if the treatment is not covered under your policy, exceeds the applicable limits or does not meet the terms and conditions of your contract.

You can submit a reimbursement claim if you have paid medical expenses yourself, particularly when direct settlement was not possible.

This may be due to the absence of your membership card, incorrect personal information, or your cover not yet being activated in the system.

Yes. Certain costs may remain payable by you, such as excesses, charges above policy limits, or treatments that are not covered under your contract.

GGA supports businesses, NGOs and individuals in setting up and managing tailored healthcare cover solutions, whether through insurance or self-funded schemes. Backed by our expertise and a structured medical network, we help improve the quality of life of beneficiaries while optimising costs for our clients.

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